Shipping policy

Last updated: 26 October 2026

Delivery in 5–10 working days

Our usual UK delivery estimate is 5–10 working days from your order. Working days are Monday to Friday, excluding UK bank holidays. This includes preparation and delivery; it is not an extra 5–10 days after dispatch.

For prescription eyewear, the estimate runs from when we have your complete prescription and required fitting details and have completed the suitability review. We will let you know if anything is missing or if your order needs a different delivery timeframe before manufacture. We will not silently extend the agreed delivery date.

Delivery charges and destinations

We currently deliver to the United Kingdom. Available delivery methods, charges and any postcode restrictions are shown before you pay. Free delivery applies only where shown. Any unavoidable taxes or charges must be disclosed before you place the order; this policy does not authorise unexpected import or handling charges.

How your order is fulfilled

We work with manufacturing and delivery partners, and your order may be sent directly by a partner, including from overseas. Vueraith remains your seller and your contact for delivery, returns and faults. We will email dispatch details and tracking where the service provides it.

Delays, loss or damage

If delivery is delayed, we will explain the revised estimate and your options. Contact saban.shareef@icloud.com with your order number if your parcel has not arrived within the expected window. You do not need to resolve a lost-parcel claim with our supplier or courier yourself.

We are responsible for your order until it reaches you or a person you nominate to receive it, unless you independently appoint a carrier we have not offered. A tracking scan does not by itself remove your rights if the parcel has not been delivered.

If an agreed essential delivery date is missed, or we refuse to deliver, you may be entitled to cancel immediately. Otherwise, you can ask us to deliver within a reasonable additional period and cancel for a refund if we fail to do so. Your legal rights apply even when the cause is outside our control.

Address changes and cancellations

Check your address before paying and contact us promptly about any correction. We will try to make changes before dispatch. If a parcel is returned because an address you supplied was wrong, we will discuss any reasonable, evidenced redelivery cost before charging it. We do not charge an automatic penalty.

For cancellations and returns, see our returns policy.